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Client Success Manager

Bask Health
📍 North America Only 💰 🕑 Any timezone
Full-time Senior Customer Support Management And Finance

Job Description

Headquarters: United States

URL: https://jobs.workable.com/company/tzJ2Win5SoWhhZerQWrMjH/jobs-at-bask-health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.

- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve

- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes

- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.

- Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

- Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)

- Helping customers launch and upsell medications from start to to finish

- Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take...