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Senior Channel Account Manager

Smartsheet
πŸ“ Anywhere in the World πŸ’° πŸ•‘ Any timezone
Full-time Senior Customer Support Customer Support

Job Description

Headquarters: -REMOTE, USA-

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is seeking a Senior Channel Account Manager to own and grow our business with a named list of strategic channel partners, including large resellers and distributors such as SHI. In this role, you will be the day-to-day owner of each assigned partner relationship: building joint business plans, driving partner-sourced and partner-influenced pipeline, and turning those relationships into predictable, repeatable revenue across public sector and enterprise customers.

You will work hand in hand with Smartsheet's direct sales, marketing, sales operations, and customer success teams, as well as the partners' own sellers and leadership, to make Smartsheet easy to sell, quote, procure, and renew through the channel. The ideal candidate is a hands-on, execution-focused partner manager who is equally comfortable in a partner QBR with senior leadership and in the details of deal registration, quoting, and contract vehicles.

You will report to the Director, Partnerships and Alliances, AMER. This role is based in the Americas, with a primary location in the Eastern or Central Time Zone.

You Will

- Own the relationship, strategy, and results for a named list of strategic channel partners, serving as the primary point of contact for partner sales, marketing, operations, and executive stakeholders. Build these relationships in person by traveling regularly to partner offices and showing up at customer events.

- Develop and execute joint business plans for each named partner with clear...