Work Hard EverywhereJob Description
Headquarters: Tacoma, Washington, United States
URL: http://www.crisisconnections.org
Description
Position Title: Recovery Helpline Specialist
Reports to: WA Recovery Helpline Manager
Type: Full-time, Non-Exempt.
Pay rate: $26.79/hour
Union Representation: Represented by OPEIU
Location: Fully Remote, must be located in WA state
Schedule: Monday-Friday: 8:00 AM to 4:00 PM
Crisis Connections provides a variety of telephone-based support services that are easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY :
The Washington Recovery Help Line Specialist is responsible for supporting and responding to incoming calls on the Recovery Helpline. The Specialist provides support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder[ND1]
The Specialist responds to calls on the Help Line by email and text and performs quality assurance screening for all calls completed. The Specialist is expected to facilitate warm transfers to other providers and will make follow-up calls to ensure the callers are connected with specific resources.
SERVICE DELIVERY
- Responds to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources for those struggling with substance use disorder.
- Demonstrates knowledge of Washington State resources for substance abuse,
- Demonstrates knowledge of Recovery Help Line resources, including competent use of Vision Link database, competent use of MOUD (Medication for Opioid Use Disorder) Locator, and competent use of non-computerized information.
- Demonstrates knowledge of phone room protocol and procedure.
- Provides adequate consultation to professionals and non-professionals.
- Timely completion of call back and...
URL: http://www.crisisconnections.org
Description
Position Title: Recovery Helpline Specialist
Reports to: WA Recovery Helpline Manager
Type: Full-time, Non-Exempt.
Pay rate: $26.79/hour
Union Representation: Represented by OPEIU
Location: Fully Remote, must be located in WA state
Schedule: Monday-Friday: 8:00 AM to 4:00 PM
Crisis Connections provides a variety of telephone-based support services that are easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY :
The Washington Recovery Help Line Specialist is responsible for supporting and responding to incoming calls on the Recovery Helpline. The Specialist provides support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder[ND1]
The Specialist responds to calls on the Help Line by email and text and performs quality assurance screening for all calls completed. The Specialist is expected to facilitate warm transfers to other providers and will make follow-up calls to ensure the callers are connected with specific resources.
SERVICE DELIVERY
- Responds to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources for those struggling with substance use disorder.
- Demonstrates knowledge of Washington State resources for substance abuse,
- Demonstrates knowledge of Recovery Help Line resources, including competent use of Vision Link database, competent use of MOUD (Medication for Opioid Use Disorder) Locator, and competent use of non-computerized information.
- Demonstrates knowledge of phone room protocol and procedure.
- Provides adequate consultation to professionals and non-professionals.
- Timely completion of call back and...