Work Hard EverywhereJob Description
Headquarters: Burlington, MA; Burlington, MA OR US Remote
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com , on the Veracode blog , and on LinkedIn and Twitter .
Veracode is seeking an experienced Manager, Customer Onboarding & Success to lead our customer onboarding function across Enterprise and commercial accounts - directly project managing technical deployments alongside Customer Solutions Engineers (CSEs), and ensuring customers achieve value quickly, adopt core capabilities, and are positioned for long-term success. This role directly reports to the Vice President of Customer Success.
The ideal candidate brings a strong Customer Success background - building scalable programs in a B2B SaaS environment, hands-on experience project managing technical deployments, and leading enterprise onboarding teams. This person will own the customer journey across two segments: guided, high-touch onboarding for Enterprise accounts, where they will directly project manage deployments alongside CSEs and SAs; and a digital onboarding program for customers, delivering a high-quality experience at scale.
Key Responsibilities
Onboarding Leadership & Customer Experience
- Lead the onboarding function, managing and developing team members with clear accountability for customer outcomes, milestones, and exit criteria.
- Ensure onboarding plans translate purchased solutions into clear business outcomes, timelines, responsibilities, and adoption goals - with a focus on accelerating time to first value.
- Identify and resolve onboarding...
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com , on the Veracode blog , and on LinkedIn and Twitter .
Veracode is seeking an experienced Manager, Customer Onboarding & Success to lead our customer onboarding function across Enterprise and commercial accounts - directly project managing technical deployments alongside Customer Solutions Engineers (CSEs), and ensuring customers achieve value quickly, adopt core capabilities, and are positioned for long-term success. This role directly reports to the Vice President of Customer Success.
The ideal candidate brings a strong Customer Success background - building scalable programs in a B2B SaaS environment, hands-on experience project managing technical deployments, and leading enterprise onboarding teams. This person will own the customer journey across two segments: guided, high-touch onboarding for Enterprise accounts, where they will directly project manage deployments alongside CSEs and SAs; and a digital onboarding program for customers, delivering a high-quality experience at scale.
Key Responsibilities
Onboarding Leadership & Customer Experience
- Lead the onboarding function, managing and developing team members with clear accountability for customer outcomes, milestones, and exit criteria.
- Ensure onboarding plans translate purchased solutions into clear business outcomes, timelines, responsibilities, and adoption goals - with a focus on accelerating time to first value.
- Identify and resolve onboarding...