Work Hard EverywhereJob Description
Headquarters: New York, NY (Remote)
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create a substantial impact in upholding the highest standards of care.
To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
*This is a remote position based on Eastern Time with a Monday - Friday daytime schedule.
What You’ll Do
- Peer Proficiency Review
- Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk
- Assist with Interrater Reliability initiative
- Develop and evolve criteria used to evaluate clinical quality
- Clinical Support
- Support providers in network with clinical issues and connect them with peer consultants as needed
- Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects
- Assist with clinical risk management
- Provide clinical support cross-departmentally
- Quality Management
- Coordinate with Quality Management about room/documentation audits to guide practitioner action plans
- Assist with the development of clinical policy and procedures
- Assist with provider performance monitoring and remediation
- Engage in quality improvement initiatives as needed
- Performs other related duties as assigned
About You
- Current license to practice...
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create a substantial impact in upholding the highest standards of care.
To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
*This is a remote position based on Eastern Time with a Monday - Friday daytime schedule.
What You’ll Do
- Peer Proficiency Review
- Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk
- Assist with Interrater Reliability initiative
- Develop and evolve criteria used to evaluate clinical quality
- Clinical Support
- Support providers in network with clinical issues and connect them with peer consultants as needed
- Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects
- Assist with clinical risk management
- Provide clinical support cross-departmentally
- Quality Management
- Coordinate with Quality Management about room/documentation audits to guide practitioner action plans
- Assist with the development of clinical policy and procedures
- Assist with provider performance monitoring and remediation
- Engage in quality improvement initiatives as needed
- Performs other related duties as assigned
About You
- Current license to practice...