Work Hard EverywhereJob Description
Headquarters: Delaware
URL: https://hyros.com/
About the Job
At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.
We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.
This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly.
Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions.
This is a high-ownership role. You'll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention.
What You'll Own & What Success Looks Like
As a Customer Success Manager at HYROS, you'll be responsible for guiding customers through onboarding, helping them get real value from their data, and building strong relationships that support long-term retention.
Your performance will be measured across four key areas:
-
Customer Retention: The percentage of customers you successfully retain within your assigned portfolio.
-
Customer Portfolio: The number of customers you manage while maintaining a high standard of service and engagement.
-
Onboarding & Activation: How effectively you guide customers through technical implementation, complete their setup, and help them start using HYROS.
-
Customer Satisfaction: The quality of your customer relationships, feedback, and ability to resolve issues proactively.
What Success in This Role Looks Like
First 30 Days - Learning & First Customers
-
Understand HYROS, our onboarding playbooks, internal processes, and customer journey.
-
Become...
URL: https://hyros.com/
About the Job
At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.
We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.
This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly.
Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions.
This is a high-ownership role. You'll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention.
What You'll Own & What Success Looks Like
As a Customer Success Manager at HYROS, you'll be responsible for guiding customers through onboarding, helping them get real value from their data, and building strong relationships that support long-term retention.
Your performance will be measured across four key areas:
-
Customer Retention: The percentage of customers you successfully retain within your assigned portfolio.
-
Customer Portfolio: The number of customers you manage while maintaining a high standard of service and engagement.
-
Onboarding & Activation: How effectively you guide customers through technical implementation, complete their setup, and help them start using HYROS.
-
Customer Satisfaction: The quality of your customer relationships, feedback, and ability to resolve issues proactively.
What Success in This Role Looks Like
First 30 Days - Learning & First Customers
-
Understand HYROS, our onboarding playbooks, internal processes, and customer journey.
-
Become...