Work Hard EverywhereJob Description
Headquarters: Oregon USA
URL: https://porkbun.com
Live Technical Support Representative - Full-Time - $45,000 - $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
Porkbun is a fully remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.
Typical issues:
-
“How do I connect my domain to Shopify?”
-
“How do I transfer my domain to Porkbun?”
-
“My website isn’t working.”
-
“How do I purchase WordPress hosting?”
-
“Why didn’t my payment go through?”
-
“How do I connect my hosted email to Outlook?”
-
“Why is your company named Porkbun?”
Experience - professional or personal - with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.
Important skills:
-
You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours)
-
You can write emails with a professional tone
-
You love the feeling of making a customer happy
-
You’re an excellent problem solver
-
You have at least two years of tech support experience, either at an internal help desk or customer-facing position
-
You're experienced with domains, DNS, or hosting
-
You have a steady Internet connection and a quiet...
URL: https://porkbun.com
Live Technical Support Representative - Full-Time - $45,000 - $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
Porkbun is a fully remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.
Typical issues:
-
“How do I connect my domain to Shopify?”
-
“How do I transfer my domain to Porkbun?”
-
“My website isn’t working.”
-
“How do I purchase WordPress hosting?”
-
“Why didn’t my payment go through?”
-
“How do I connect my hosted email to Outlook?”
-
“Why is your company named Porkbun?”
Experience - professional or personal - with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.
Important skills:
-
You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours)
-
You can write emails with a professional tone
-
You love the feeling of making a customer happy
-
You’re an excellent problem solver
-
You have at least two years of tech support experience, either at an internal help desk or customer-facing position
-
You're experienced with domains, DNS, or hosting
-
You have a steady Internet connection and a quiet...