Work Hard EverywhereJob Description
Headquarters: Tualatin, OR
URL: https://www.netvendor.com/
About the Job
We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.
This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones.
Responsibilities
Leadership & Team Development
- Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams
- Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability
- Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution
- Drive engagement and retention through succession planning, career pathing, and recognition - reducing turnover in a high-volume processing environment
- Set the culture for the department - collaborative, accountable, and customer-focused. Partner with HR on employee relations and performance management escalations
Operational Strategy & Efficiency
- Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them
- Own the efficiency roadmap for the function - redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy
Performance, Metrics & Reporting
-...
URL: https://www.netvendor.com/
About the Job
We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.
This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones.
Responsibilities
Leadership & Team Development
- Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams
- Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability
- Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution
- Drive engagement and retention through succession planning, career pathing, and recognition - reducing turnover in a high-volume processing environment
- Set the culture for the department - collaborative, accountable, and customer-focused. Partner with HR on employee relations and performance management escalations
Operational Strategy & Efficiency
- Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them
- Own the efficiency roadmap for the function - redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy
Performance, Metrics & Reporting
-...