Work Hard EverywhereJob Description
Headquarters: Americas Remote
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io , and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind - coding, reconciling, chasing exceptions - without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.
What we value
- Ownership - you drive the exception queue to zero, not someone else.
- Directness - you enforce policy clearly and kindly, without dodging hard conversations.
- Precision - a mismatched dollar amount doesn't get past you.
What you’ll do
- Own Ramp expense management end-to-end - review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel - reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing - catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors - confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.
What we're looking for
- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth...
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io , and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind - coding, reconciling, chasing exceptions - without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.
What we value
- Ownership - you drive the exception queue to zero, not someone else.
- Directness - you enforce policy clearly and kindly, without dodging hard conversations.
- Precision - a mismatched dollar amount doesn't get past you.
What you’ll do
- Own Ramp expense management end-to-end - review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel - reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing - catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors - confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.
What we're looking for
- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth...