Work Hard EverywhereJob Description
Headquarters: Tampa, Florida
URL: https://koast.ai
Head of Operations | Full-time | Remote (US hours) | Reports to the CEO | Growth path to VP of Operations / COO
Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.
We are bootstrapped, profitable, and growing faster than our processes. Customers are onboarding weekly through direct sales and partnerships, contractors span three time zones, and the CEO is still the person who notices when an invoice did not go out or a new customer never got their onboarding call. That stops with this hire.
You will be one of the first ten full-time employees at Koast. You will own how the company runs so the CEO can own where it goes. You are the anchor between engineering, support, customer success, and sales: the person who makes sure the vision the CEO sets actually gets executed, at a high standard, across every function.
This is not a back-office seat. You will live inside the product. You will know the launch flow, the Command Center, and the Agent well enough to run a customer onboarding yourself, reproduce a bug before you file it, and tell engineering which support ticket is a one-off and which one is a pattern.
What you will own
The anchor between functions. Sales promises something, engineering ships something, support hears about the gap. You sit in the middle of all four and close it. You will own the handoffs (sales to onboarding, support to engineering, engineering to customer success), make sure each team knows what the others are doing, and turn the CEO's priorities into a plan each function can execute this week.
The operating cadence....
URL: https://koast.ai
Head of Operations | Full-time | Remote (US hours) | Reports to the CEO | Growth path to VP of Operations / COO
Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.
We are bootstrapped, profitable, and growing faster than our processes. Customers are onboarding weekly through direct sales and partnerships, contractors span three time zones, and the CEO is still the person who notices when an invoice did not go out or a new customer never got their onboarding call. That stops with this hire.
You will be one of the first ten full-time employees at Koast. You will own how the company runs so the CEO can own where it goes. You are the anchor between engineering, support, customer success, and sales: the person who makes sure the vision the CEO sets actually gets executed, at a high standard, across every function.
This is not a back-office seat. You will live inside the product. You will know the launch flow, the Command Center, and the Agent well enough to run a customer onboarding yourself, reproduce a bug before you file it, and tell engineering which support ticket is a one-off and which one is a pattern.
What you will own
The anchor between functions. Sales promises something, engineering ships something, support hears about the gap. You sit in the middle of all four and close it. You will own the handoffs (sales to onboarding, support to engineering, engineering to customer success), make sure each team knows what the others are doing, and turn the CEO's priorities into a plan each function can execute this week.
The operating cadence....