Work Hard EverywhereJob Description
Department: Support Operations
Reports To: Director, Support Operations
Location: Remote (U.S.)
Position Type: Full-Time, Exempt
Position Summary
The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for maintaining accurate, appropriately filled provider schedules across all markets. This role provides leadership, operational oversight, training, workload management, process improvement, and cross-department collaboration to support consistent scheduling performance.
This leader sets daily and weekly priorities, delegates work, holds the team accountable, monitors current and upcoming schedule health, and identifies risks before they impact provider days. The manager ensures accepted treatment and unscheduled new-patient backlogs are actively worked and that scheduling barriers are tracked and escalated to the appropriate owner.
Key Responsibilities
Team Leadership & Performance Management
- Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, accountability, and follow-through
- Conduct regular 1:1s, performance reviews, coaching, and ongoing training refreshers
- Oversee team scheduling, workload balancing, and coverage across markets based on provider days, appointment volume, and overall workload
- Support onboarding and competency development for new team members
- Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
Appointment Readiness & Schedule Reliability
- Monitor the 0-14-day schedule and upcoming weeks to identify open capacity, underfilled provider days, and scheduling risks early
- Ensure accepted treatment and unscheduled new-patient backlogs are actively worked in accordance with provider availability, market zoning, and scheduling priorities
- Ensure Clinical Coordinators identify, track, and escalate scheduling barriers, including outstanding medical clearances, insurance verification, pre-medication needs,...
Reports To: Director, Support Operations
Location: Remote (U.S.)
Position Type: Full-Time, Exempt
Position Summary
The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for maintaining accurate, appropriately filled provider schedules across all markets. This role provides leadership, operational oversight, training, workload management, process improvement, and cross-department collaboration to support consistent scheduling performance.
This leader sets daily and weekly priorities, delegates work, holds the team accountable, monitors current and upcoming schedule health, and identifies risks before they impact provider days. The manager ensures accepted treatment and unscheduled new-patient backlogs are actively worked and that scheduling barriers are tracked and escalated to the appropriate owner.
Key Responsibilities
Team Leadership & Performance Management
- Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, accountability, and follow-through
- Conduct regular 1:1s, performance reviews, coaching, and ongoing training refreshers
- Oversee team scheduling, workload balancing, and coverage across markets based on provider days, appointment volume, and overall workload
- Support onboarding and competency development for new team members
- Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
Appointment Readiness & Schedule Reliability
- Monitor the 0-14-day schedule and upcoming weeks to identify open capacity, underfilled provider days, and scheduling risks early
- Ensure accepted treatment and unscheduled new-patient backlogs are actively worked in accordance with provider availability, market zoning, and scheduling priorities
- Ensure Clinical Coordinators identify, track, and escalate scheduling barriers, including outstanding medical clearances, insurance verification, pre-medication needs,...