Work Hard EverywhereJob Description
Headquarters: Americas Remote
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Diep Nguyen, VP of Finance here at Customer.io , and I'm looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future.
We're hiring for strategic finance horsepower first: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. Deep GTM fluency matters just as much - but for a strong finance generalist, that business partnership often shows up in the work rather than the title. You'll own our GTM P&L spanning Sales, Marketing, and Customer Success, and build the team behind it.
We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.
What we value
- Financial rigor over title-matching - we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
- AI as genuine practice, not a buzzword - we want concrete stories of AI changing an outcome, not familiarity with the tools.
- Ownership from day one - you'll build and lead a team, not just execute analysis handed to you.
- Directness with data - you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.
What you’ll do
- Own the GTM P&L end-to-end - revenue, gross margin, and opex across Sales, Marketing, and Customer Success - not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model - CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across...
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Diep Nguyen, VP of Finance here at Customer.io , and I'm looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future.
We're hiring for strategic finance horsepower first: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. Deep GTM fluency matters just as much - but for a strong finance generalist, that business partnership often shows up in the work rather than the title. You'll own our GTM P&L spanning Sales, Marketing, and Customer Success, and build the team behind it.
We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.
What we value
- Financial rigor over title-matching - we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
- AI as genuine practice, not a buzzword - we want concrete stories of AI changing an outcome, not familiarity with the tools.
- Ownership from day one - you'll build and lead a team, not just execute analysis handed to you.
- Directness with data - you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.
What you’ll do
- Own the GTM P&L end-to-end - revenue, gross margin, and opex across Sales, Marketing, and Customer Success - not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model - CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across...