Customer Service Representative

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location: El Salvador - Fully Remote

Your Mission: Day to Day Responsibilities

- Make high-volume inbound and outbound auction-related calls using approved scripts

- Clearly explain auction details, deadlines, and next steps

- Document call outcomes and tenant responses accurately in the system

- Complete multiple call attempts and follow required follow-ups

- Handle sensitive or escalated conversations with empathy and professionalism

- Stay compliant with timelines, legal requirements, and internal policies

- Flag trends, issues, or concerns to team leads

- Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

- Previous call center, customer service or outbound calling experience (preferred)

- Strong verbal communication and active listening skills

- Ability to stay calm in high-stress or sensitive conversations

- Comfortable working independently and managing your time

- Basic computer skills and experience with CRM or call systems

- Sharp attention to detail—especially with documentation

Your Perks: What's in it for you

- Working completely remote

- Location independence

- Weekend bonus

- Training and ongoing support to set you up for success

- Collaborative, supportive team environment

- A role that builds real-world communication and compliance skills

Important: Please ensure that both your CV/resume and your video introduction are submitted...