Senior ServiceNow Developer | Remote

Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations - from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.

What You'll Do

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Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement)

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Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems

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Write advanced JavaScript for ServiceNow scripting - Script Includes, Business Rules, UI Actions

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Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible

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Support platform governance, data integrity, and technical debt reduction

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Collaborate closely with existing product and delivery teams against defined requirements and user stories

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Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable

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Support ACL remediation and platform security hygiene

What You Bring

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Strong to expert-level hands-on ServiceNow development experience

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5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred)

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Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions)

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Strong communication skills for close collaboration with client and delivery teams

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Comfort working within an upgrade-safe, OOTB-first configuration philosophy

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Ability to work independently against pre-defined requirements and user stories

Nice to...