Work Hard EverywhereJob Description
Headquarters: Remote
URL: https://www.toptal.com/
About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development - you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
-
Own program-level planning and coordination for enterprise ServiceNow initiatives
-
Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
-
Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
-
Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
-
Maintain transparent communication with stakeholders, including status updates and progress reporting
-
Facilitate cross-functional meetings, workshops, and planning sessions
-
Identify opportunities for process improvement across the program
What You Bring
-
Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
-
Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
-
Strong stakeholder management and cross-functional coordination skills
-
Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
-
Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
-
Comfort operating in a high-visibility, enterprise program environment
Nice to Have
-
PMP or other project/program management certification
-
Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
-
Background in enterprise IT or...
URL: https://www.toptal.com/
About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development - you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
-
Own program-level planning and coordination for enterprise ServiceNow initiatives
-
Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
-
Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
-
Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
-
Maintain transparent communication with stakeholders, including status updates and progress reporting
-
Facilitate cross-functional meetings, workshops, and planning sessions
-
Identify opportunities for process improvement across the program
What You Bring
-
Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
-
Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
-
Strong stakeholder management and cross-functional coordination skills
-
Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
-
Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
-
Comfort operating in a high-visibility, enterprise program environment
Nice to Have
-
PMP or other project/program management certification
-
Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
-
Background in enterprise IT or...