Work Hard EverywhereJob Description
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
Weâre looking for an Arabic-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
- Providing customers with a seamless experience to ensure confidence in using our features
- Delivering outstanding customer support over the phone
- Representing Revolut by ensuring professional and consistent communication with customers
- Collaborating with international teams to resolve customer issues
What you'll need
- A bachelor's degree (must be able to provide at least a provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1+ level)
- Fluency in Arabic (native level)
- Excellent verbal and written communication skills
- The ability to explain complex issues in an easy and understandable manner
- Great numeracy, analytical, and IT skills
- Impeccable attention to detail
- To be driven and self-motivated with a highly flexible team player attitude
- An independent problem-solving approach
Building a global financial super app isnât enough. Our Revoluters are a priority, and thatâs why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. Weâre doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thatâs...
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
Weâre looking for an Arabic-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
- Providing customers with a seamless experience to ensure confidence in using our features
- Delivering outstanding customer support over the phone
- Representing Revolut by ensuring professional and consistent communication with customers
- Collaborating with international teams to resolve customer issues
What you'll need
- A bachelor's degree (must be able to provide at least a provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1+ level)
- Fluency in Arabic (native level)
- Excellent verbal and written communication skills
- The ability to explain complex issues in an easy and understandable manner
- Great numeracy, analytical, and IT skills
- Impeccable attention to detail
- To be driven and self-motivated with a highly flexible team player attitude
- An independent problem-solving approach
Building a global financial super app isnât enough. Our Revoluters are a priority, and thatâs why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. Weâre doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thatâs...